Meet CPG’s New Chief Operating Officer
On April 1, Frank Armstrong succeeded Jim Morrison as the Church Pension Group’s (CPG) Chief Operating Officer. Perspective recently spoke with Frank about his career, including his new role at CPG.
Prior to joining CPG, you spent more than 20 years in the insurance field. How did your background prepare you for your work at CPG?
In my first role at US Life Insurance Company, I gained knowledge of the technical and actuarial workings of an insurance company and then spent the next several years in consulting at Buck Consultants. Serving as a consultant helped me appreciate the different needs of clients around benefits and compensation.
In 1997, I joined Hewitt Associates as a consultant and later served as practice leader. CPG was a client of mine during the late 1990s through 2010. It was during this period that I worked on the feasibility study for the Denominational Health Plan and gained exposure to people around the organization, including the Board of Trustees. I also had the opportunity to attend many CPG conferences, where I met with people from around the Church, giving me first-hand knowledge of the client base before I was hired at CPG a little over five years ago.
How are you approaching this new role?
I am focused on continuity, on ensuring that we continue to deliver and maintain a high level of professionalism, compassion, and trustworthiness in everything we do. I’m also focused on understanding the present and future needs of our clients so that we can properly address them.
I want to focus on areas where we feel we can add the most value and where we can best meet the changing needs of our clients. We’ll continue to examine how we can improve the delivery of our services, while remaining good financial stewards.
What trends or issues are you seeing that will impact CPG and its benefits policies?
With the changing nature of ministry within The Episcopal Church, we’re hearing more and more about how ministry is being formed in different ways in places across the country. As a result of the evolving nature of the Church, we need to constantly look at what we’re doing to ensure that we’re adding value across our client base.
To this end, we continue to be proactive and forward thinking. Because healthcare is dynamic and will continue to evolve, we are looking at the public health exchanges to see how they compare to The Episcopal Church Medical Trust model. We benchmark against the exchanges every year. While currently competitive, we will continue to look at the exchanges as they evolve in 2017 and beyond.
What do you value most about your time at CPG?
I value the relationships that I’ve built, both inside the organization and around the Church. I also enjoy finding purpose in my life and work. When I came to CPG in 2011, it was because I thought I could use my talents for something more purposeful than before. I am passionate about serving the Church, and I am fulfilled by the work I do on its behalf.
What do you like to read, and what book has influenced you, either personally or professionally?
I’m a pretty avid reader and tend to read history or historical fiction. I’m interested in understanding different civilizations and the way we’ve come to be. Unbroken, which is the story of Louis Zamperini, an Olympic runner-turned-war-hero, has themes that resonated with me: resilience, faith, and struggling with how to live out that faith. I can identify with all three of these themes. Ultimately, it’s a forgiveness story, where the main character is able to forgive and come back to his faith.
What do you enjoy doing when you are away from the office?
I enjoy spending time with my family, which includes my wife, Dana, and our three teenage boys. My boys all participate in different sports, so I spend a lot of time in the backyard playing, watching, or coaching sports. I grew up at the New Jersey shore, and I love spending time in the quiet seashore communities. I also enjoy any type of live entertainment, from theater to sporting events.
Do you have a personal philosophy about life and work?
My three keys are faith, family, and purpose. The challenge is being able to deliver high-quality work without sacrificing those priorities. At CPG, I am able to do just that.
Please note that this summary is provided to you for informational purposes only and should not be viewed as investment, tax, or other advice. In the event of a conflict between the information contained in this summary and the official plan documents, the plan documents will govern. The Church Pension Fund and its affiliates retain the right to amend, terminate, or modify the terms of any benefit plans described in this document at any time, without notice, and for any reason. Unless otherwise noted, websites referenced herein that are outside the www.cpg.org domain are not associated with The Church Pension Fund and its affiliates (collectively, the “Church Pension Group”) and the Church Pension Group is not responsible for the content of any such website.