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International Employee Assistance Program

Getting Support

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Balanced living hinges on well-being. It's important to recognize when circumstances cause unhealthy amounts of stress, distraction, or worry. If you’re facing difficulties, contact IEAP for confidential counseling and assistance.

The IEAP assists active and retired clergy and clergy working under an Extension of Ministry in the following dioceses:

  • Convocation of Episcopal Churches in Europe
  • Colombia
  • Dominican Republic
  • Ecuador Central
  • Ecuador Litoral
  • Haiti
  • Honduras
  • Puerto Rico
  • Taiwan
  • Venezuela
  • (British) Virgin Islands

Live Assistance

 

You and your household members can access in-the-moment phone support, short-term professional counseling, and information about local resources.

 

24/7 Worldwide Support

 

  • 24 hours a day, 7 days a week, 365 days a year
  • via video, text, chat, or phone worldwide
  • in your requested language
  • at no cost to you

 

Easy Access

 

  • Website: Cigna.com/IEAP  (company code: episcopal)
  • Phone: +1 984 222 6957 (direct dial or reverse calling)
  • WhatsApp: +1 984 920 6875 (text only)
  • Balancy app: available from the App Store and Google Play
  • Online chat: (via Cigna.com/IEAP)
  • Global Freephone: Consult the IEAP phone list for your country's number

 

Life Coaching and Counseling

Scheduled sessions of up to 50 minutes are available in your requested language with a variety of local specialists. 

  • improving family communication
  • parenting and marital relationships
  • grieving the loss of a loved one
  • bullying and harassment
  • life transitions, stress, anxiety, and depression
  • managing workplace responsibilities
  • relocation and housing
Man holding a woman's hand for warm, as psychological counseling concept of support, understanding care in love, Concept about encouraging and fighting problems.

Work-Life Services

These services include consultation, educational information, and referrals to the local resources that meet your needs.

  • pet, child, and elder care
  • transportation services
  • identity theft
  • fitness centers
  • tobacco cessation resources
  • alternative medicine practitioners
  • matrimonial law
  • adoption 
  • personal injury
  • wills and probate
  • budgeting, investment, and estate planning

Manager Assist

Provides expert advice and guidance on the people side of management.

  • motivating individuals
  • building high-performing teams
  • resolving employee conflicts
  • giving constructive feedback
  • addressing concerns arising within a congregation or diocese
  • trainings and seminars on 100+ topics
Office, collaboration and team advice for laptop, proposal and research notes with document for report. Man, woman and feedback for small business, training and meeting for partnership or b2b project

Critical Incident Support

Rapid help is available onsite and via phone in case of major incidents.

  • catastrophic accident
  • natural disaster
  • violent attack
  • political unrest 
Aerial POV view Depiction of flooding. devastation wrought after massive natural disasters at Bekasi - Indonesia

The Service is Confidential

Employee support is provided by Cigna Global, an organization staffed by professionals who are completely independent of your employer. Cigna Global is bound by professional standards regarding confidentiality and does not disclose details of individuals who have contacted the service.

Any information you share is at your discretion and will not be shared with your employer.

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