Quick, Convenient, Safe: Expanding Self-Service

This fall, we’re targeting the launch of Benefits Bill Pay. This new online service will make it quick, convenient, and safe for institutions to view and pay their CPG-related pension, group health, group life insurance, and disability invoices through My Admin Portal (MAP)—and for members to do so via MyCPG Accounts—anytime, anywhere on their electronic devices. Institutions currently not using MAP will work with diocesan administrators to gain access.

More Streamlined and Client-Focused

“We’re committed to delivering a better experience for our clients—one that fosters confidence and self-sufficiency,” TraceyAnn Harvey, Senior Vice President of Client Services, explained. “This will also help our service representatives shift their focus from transactional inquiries to more meaningful, more in-depth interactions with the people we serve across the Church.”

John Servais, Senior Vice President of Benefits Policy, concurred. “Our clients can now manage and access their information faster, more easily, and more efficiently. That’s great for our clients and it’s great for us.”