Our Vendors

Anthem BCBS and Cigna (medical and behavioral health)

Contact Quantum Health (not Anthem or Cigna) for information about coverage and claims.

• Call Quantum: (866) 871-0629
• Monday to Friday, 8:30 AM to 10:00 PM ET
• Visit MyCPG Accounts (members) or MyQuantumCare.org (eligible dependents)
• Use the Quantum Health app (App Store & Google Play)
• Learn more about Quantum Health.

United Healthcare

Group Medicare Advantage plan information and assistance

• UHCRetiree.com/ECMT
• (866) 519-5401, TTY 711
• Monday to Friday, 8:00 AM to 8:00 PM local time 
• Health4Me app available for download (Android, iOS) 

Kaiser Permanente

• healthy.kaiserpermanente.org
• Colorado: (877) 883-6698 
• Georgia: (866) 800-1486 
• Mid-Atlantic States: (877) 740-4117 
• Northwest: (866) 800-3402 
• Northern California: (800) 663-1771 
• Southern California: (800) 533-1833 
• TTY: (877) 870-0283 
• Monday to Friday, 7:00 AM to 9:00 PM ET 
• My Health Manager mobile app available for download (Android, Blackberry, iOS) 

Delta Dental

• deltadentalins.com
• (888) 894-7059 
• 8:00 AM to 8:00 PM ET 

HealthEquity

• HealthEquity.com
• (866) 346-5800
• 24 hours a day, seven days a week
• HealthEquity mobile app available for download (Android, iOS)

Hawaii Medical Service Association (HMSA)

• HMSA.com
• (800) 776-4672, TTY 711 
• Monday to Friday, 8:00 AM to 5:00 PM HST 

Cigna Employee Assistance Program (EAP)

• Cigna EAP
• (866) 395-7794
• 24 hours a day, seven days a week
• (800) 926-2273 (For pre-membership information)
• 24 hours a day, seven days a week

EyeMed Vision Care

• EyeMed Vision Care
• (866) 723-0596 (for pre-enrollment) 
• Monday to Saturday, 8:00 AM to 11:00 PM ET 
• Sunday, 11:00 AM to 8:00 PM ET

UnitedHealthcare Global Assistance

• United Healthcare Global Assistance
• (800) 527-0218 (from U.S., Canada, Puerto Rico, Virgin Islands and Bermuda) 
• (410) 453-6330 (from all other locations, call collect) 
• 24 hours a day, seven days a week 

Express Scripts Prescription Drug Benefits

• ExpressScripts
• Call Quantum: (866) 871-0629
• Monday to Friday, 8:30 AM to 10:00 PM ET

SaveonSP

• SaveonSP
• (800) 683-1074
• Monday to Thursday, 8:00 AM to 10:00 PM ET
• Friday, 8:00 AM to 9:00 PM ET

Omada

• Omada
• (888) 409-8687
• Monday to Friday, 8:00 AM to 9:00 PM ET

Active & Fit

• Active & Fit
• (844) 646-2746
• Monday to Friday, 10:00 AM to 11:00 PM ET

Teladoc

• Teladoc
• (800) 835-2362
• 24 hours a day, seven days a week

Hinge Health

• Hinge Health
• (855) 902-2777

Cariloop

For access to Cariloop, retirees must go through Quantum for the initial connection. Once that connection has been established, they are free to reach out to Cariloop directly for future needs.

• Call Quantum: (866) 871-0629
• Monday to Friday, 8:30 AM to 10:00 PM ET
• Cariloop
• (972) 325-5836
• Monday to Friday, 8:00 AM to 6:00 PM CT

Aflac

For disability plan information and claims assistance.

• (800) 206-8826 
• mygrouplifedisability.aflac.com/personal/s/login (first-time users click on Register Now) 

Forrest T. Jones

For assistance with Annuities, Individual Life Insurance, IRAs

• (877) 679-2678 
• Monday to Friday, 7:30 AM to 7:30 PM ET (excluding holidays) 
• ftj.com
• Forrest T. Jones & Company 
  PO Box 10428 
  Kansas City, MO 64171 

Fidelity Plan Sponsor Webstation (PSW)

• (888) 502-7526
• Visit Contribution Remittance for more information.

Fidelity Simplified Contribution Platform (SCP)

• (800) 917-4369
• scphelp@fmr.com
• Visit Contribution Remittance for more information.

Fidelity Member Customer Service line

• (877) 208-0092
• NetBenefits.com