Health Plan Vendor Contact Information

For general questions and assistance with eligibility and enrollment, call Client Services at (800) 480-9967, Monday to Friday, 8:30 AM to 8:00 PM ET.

For questions about coverage contact the vendors listed below.

Medical and Dental Plans

Provided by the Episcopal Church Medical Trust

Anthem BCBS and Cigna (medical and behavioral health)

Contact Quantum Health (not Anthem or Cigna) for information about coverage and claims.

United Healthcare

Group Medicare Advantage plan information and assistance
  • UHCRetiree.com/ECMT
  • (866) 519-5401, TTY 711
  • Monday to Friday, 8:00 AM to 8:00 PM local time 
  • Health4Me app available for download (Android, iOS) 

Kaiser Permanente
  • healthy.kaiserpermanente.org
  • Colorado: (877) 883-6698 
  • Georgia: (866) 800-1486 
  • Mid-Atlantic States: (877) 740-4117 
  • Northwest: (866) 800-3402 
  • Northern California: (800) 663-1771 
  • Southern California: (800) 533-1833 
  • TTY: (877) 870-0283 
  • Monday to Friday, 7:00 AM to 9:00 PM ET 
  • My Health Manager mobile app available for download (Android, Blackberry, iOS) 

Delta Dental

HealthEquity
  • HealthEquity.com
  • (866) 346-5800
  • 24 hours a day, seven days a week
  • HealthEquity mobile app available for download (Android, iOS)

Hawaii Medical Service Association (HMSA)
  • HMSA.com
  • (800) 776-4672, TTY 711 
  • Monday to Friday, 8:00 AM to 5:00 PM HST 

Other Health Benefits

Cigna Employee Assistance Program (EAP)
  • Cigna EAP
  • (866) 395-7794
  • 24 hours a day, seven days a week
  • (800) 926-2273 (For pre-membership information)
  • 24 hours a day, seven days a week

EyeMed Vision Care
  • EyeMed Vision Care
  • (866) 723-0596 (for pre-enrollment) 
  • Monday to Saturday, 8:00 AM to 11:00 PM ET 
  • Sunday, 11:00 AM to 8:00 PM ET

UnitedHealthcare Global Assistance
  • United Healthcare Global Assistance
  • (800) 527-0218 (from U.S., Canada, Puerto Rico, Virgin Islands and Bermuda) 
  • (410) 453-6330 (from all other locations, call collect) 
  • 24 hours a day, seven days a week 

Available only to active and pre-65 members through Quantum:

Express Scripts Prescription Drug Benefits
  • ExpressScripts
  • Call Quantum: (866) 871-0629
  • Monday to Friday, 8:30 AM to 10:00 PM ET

SaveonSP
  • SaveonSP
  • (800) 683-1074
  • Monday to Thursday, 8:00 AM to 10:00 PM ET
  • Friday, 8:00 AM to 9:00 PM ET

Omada
  • Omada
  • (888) 409-8687
  • Monday to Friday, 8:00 AM to 9:00 PM ET

Active & Fit
  • Active & Fit
  • (844) 646-2746
  • Monday to Friday, 10:00 AM to 11:00 PM ET

Teladoc
  • Teladoc
  • (800) 835-2362
  • 24 hours a day, seven days a week

Hinge Health

Available only to Retirees:

Cariloop

For access to Cariloop, retirees must go through Quantum for the initial connection. Once that connection has been established, they are free to reach out to Cariloop directly for future needs.
  • Call Quantum: (866) 871-0629
  • Monday to Friday, 8:30 AM to 10:00 PM ET
  • Cariloop
  • (972) 325-5836
  • Monday to Friday, 8:00 AM to 6:00 PM CT

You will be redirected to a new tab for live remote support. Please confirm you're on a call with a Client Services team member to continue.

Continue