We're Here for You
A Message from Mary Kate Wold - CEO & President
March 20, 2020
We are committed to keeping our employees safe and to joining our colleagues in the Episcopal Church, across the United States, and around the world in doing what we can to decrease the spread of the COVID-19 pandemic. To this end, we decided to close all of our offices until Monday, April 13. CPG may need to be closed longer, but we will assess as we go and keep you posted. During these closures, our employees will be working remotely in order to maintain our business operations and continue to provide service to our clients.
This decision was made after we carefully considered all of our operations in each of our lines of business, so that we could continue to work at a high level while doing our best to ensure the safety of our employees and those in our broader communities. We are confident that you will receive the high level of service you’re accustomed to, even if it might be a tad slower. We will be reassessing the situation continually to determine when, and under what conditions, to reopen our offices.
In the meantime, our clients will be able to contact us via email, phone, or social media. As usual, you can also stay abreast of your benefits via MyCPG Accounts.
We’re here to help you, as always:
The Church Pension Group
Church Insurance Companies
Agency Client Representatives: (800) 293-3525
Billing: (800) 819-2984
Claims Department: (800) 223-5705
Monday to Friday, 8:30 AM to 7:30 PM ET
Church Publishing Incorporated
Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:30 AM to 6:00 PM ET
email@example.com (members) or firstname.lastname@example.org (administrators)
Monday to Friday, 8:30 AM to 8:00 PM ET (except Thursdays, 2:00 PM to 4:00 PM ET,
when call center is closed for staff product training)
March 13, 2020
The health and safety of those we serve in the Episcopal Church is of paramount importance to us. We continue to work closely with our healthcare vendors in monitoring developments related to the coronavirus disease 2019 (COVID-19). We encourage you to review the guidance provided by the Centers for Disease Control and Prevention (CDC) and the World Health Organization.
As a reminder, Anthem Blue Cross and Blue Shield, CIGNA, and Kaiser Permanente offer members of The Episcopal Church Medical Trust (Medical Trust) telehealth services whereby patients and medical professionals can connect virtually if scheduling an office appointment is inconvenient (see details below1). If you believe that you may have been exposed to COVID-19 and wish to seek medical attention in-person, the CDC recommends that you contact your healthcare professional before you go, and tell them about your travel and symptoms. They will give you instructions on how to get care without exposing other people to your illness. We encourage our members to consult with their healthcare professionals should they have questions or concerns.
In addition, we continue to take healthcare precautions in our offices and at the conferences and meetings that we host. We are aware of the travel restrictions and quarantine guidelines described by the CDC. We are also utilizing disinfectant products in our offices and at our conferences and meetings, and we have a robust business continuity plan that allows us to continue critical operations remotely in the event that our employees are unable to access our offices.
We appreciate your patience and understanding and will continue to monitor the evolving situation and provide additional updates as necessary.