COVID-19 Support Resources
- Whether or not you have a Fidelity NetBenefits® account, you can access the Fidelity COVID-19 Resource Center for information on navigating market volatility, recent legislation changes, market perspectives, budgeting, managing stress, and more.
- Navigating Market Volatility, a webinar presented by Fidelity Investments, may help you get answers to questions or concerns about your retirement savings.
- Social Security Administration has updates on Social Security benefits and available services during the pandemic, as well as information on COVID-19 scams and helpful links such as Coronavirus.gov, the CDC coronavirus webpage, and the US Government COVID-19 response site.
- Federal Student Aid, a US government site, offers students, parents, and borrowers information on student loan forbearance during the pandemic.
- US Department of Labor offers help with loss of employment with information on COVID-19 unemployment insurance relief and how to find your state’s unemployment website.
- Consumer Financial Protection Bureau offers information on protecting your finances during COVID-19, including mortgage relief options and student loan forbearance.
- Federal Trade Commission (FTC) reviews coronavirus scam tips that cover phishing emails, robocalls, relief check scams, and more. There’s even an FTC scam bingo game!
- Healthcare and benefits-related concerns – Medical Trust members can contact their health plan’s member services team using the number on the back of their ID card or by visiting their health plan’s online member portal. More information about your healthcare benefits can be found here.
- Deductibles, copays, and coinsurance – Effective March 1, 2020, the Medical Trust will waive all copays, deductibles, and coinsurance for its members for healthcare services relating to the evaluation and testing for COVID-19. In addition, the Medical Trust also will waive all copays, deductibles, and in-network coinsurance for its active members for healthcare services relating to the treatment of COVID-19 through December 31, 2020.1
- Prescriptions and adequate supplies – Visit the Express Scripts Member Resources Center for information about Express Scripts’ response to COVID-19. If a member currently fills 30-day supplies of his or her medication at a retail pharmacy and would like the convenience of a longer-term supply, the member can ask his or her physician to write a prescription for a 90-day supply. Then the member should fill the prescription at Express Scripts Home Delivery. Express Scripts Member Services can help members get started. Should a member have any questions or concerns about his or her individual situation, Express Scripts pharmacists are available 24/7.
- Active Express Scripts Members: (800) 841-3361
- EGWP (Retiree) Express Scripts Members: (866) 544-6963
- Prescription delivery – Express Scripts is granting CVS and Walgreens (via its Walgreens Express™ delivery program) a limited out-of-network delivery exception and will permit them to provide free home delivery of prescriptions to Express Scripts members in a manner that would otherwise be prohibited. This agreement is solely due to the COVID-19 pandemic and is a temporary exception until further notice.
- Telehealth platforms for Active Members2 – You can access a medical professional through telehealth platforms offered by Anthem, Cigna, or Kaiser using your computer or mobile device. You will need high-speed internet access, a webcam or built-in camera, and audio capability. Please remember your personal healthcare provider may not participate on the vendor’s telehealth platform. In response to the COVID-19 pandemic, effective March 1, 2020, all services received via vendor telehealth platforms are available to you with no deductible, copay, or coinsurance through December 31, 2020.
- Anthem Blue Cross and Blue Shield – Access LiveHealthOnline.com or download the mobile apps LiveHealth Online in the App Store® or Google Play™.
- Cigna – Access AmWellforCigna.com or MDLiveforCigna.com on your computer, or download the mobile apps AmWell or MDLIVE by searching in the App Store® or Google Play™.
- Kaiser Permanente – Access Kaiser’s telehealth platform services by calling the number on the back of your ID card.
- Virtual healthcare visits for Active Members – A virtual visit is an appointment with your personal healthcare provider carried out through an electronic medium of your provider’s choice (e.g., Zoom, Skype, telephonic) but that is not offered through a vendor’s telehealth platform. Effective March 1, 2020, the Medical Trust is allowing claims for virtual healthcare visits with network and out-of-network providers that do not use a telehealth platform offered by Anthem or Cigna. Virtual healthcare visits that do not occur on the Anthem or Cigna telehealth platform will be covered at standard levels of benefits and member cost shares. This is an exception for medical and behavioral health services rendered through December 31, 2020. Virtual visits are not available to Kaiser members. Kaiser members must use the telehealth platform for telehealth services.
- Telehealth platforms and virtual healthcare visits for Retirees – Medical Trust retirees on a UnitedHealthcare (UHC) Medicare Supplement Plan can contact:
- Medicare: (800) 633-4227
- UHC’s 24/7 NurseLine: (866) 229-2919
- Health Advocate: (866) 695-8622
- Nutrition-related resources
- Whether you are an active member of Cigna, Anthem, or Kaiser Permanente, the Medical Trust plans include six nutritional counseling sessions per plan year, and unlimited sessions with a diagnosis of diabetes.
- The Academy of Nutrition and Dietetics and American Society for Nutrition offer special guidance on eating right during the pandemic.
- Staying active – The American College of Sports Medicine offers helpful tips on getting exercise and staying fit while sheltering in place.
- Medicare offers information on staying protected during the pandemic.
- National Association of County and City Health Officials (NACCHO) has an interactive map and a directory of local health departments.
- Cigna Employee Assistance Program (EAP) is available to active members and retirees of The Episcopal Church Medical Trust (Medical Trust) plans, as well as members of their household. EAP offers an array of services designed to assist individuals with work, life, and family issues, including support for coping with stress or assistance in identifying care for children/parents. The plan covers unlimited telephone consultations and up to 10 face-to-face counseling sessions per issue at no member cost. EAP is confidential and available 24/7 at (866) 395-7794.
- Feeling Anxious? Listen to the Cigna Employee Assistance Program (EAP) webinar, Managing Anxiety – Coronavirus Fears & Concerns, on CPG’s website.
- Chaplains to the Retired – Diocesan-appointed chaplains for retirees and their beneficiaries can offer pastoral support and care during this challenging time. Find your diocesan chaplain to the retired by using this link.
- Looking for some inspiration? Our Walk and Be Well podcast offers 28 reflections to accompany you on your daily walk and provide inspiration for contemplation. The podcast is available on Apple Podcasts, Google Podcasts, Stitcher or Spotify®. The talks from Revs. Dr. Jacqueline Cameron, Canon Renée Miller, Dr. William J. Watson III, and Elizabeth McKay Moosbrugger, and music by Fran McKendree, provide a lively tempo for walking. Walk and Be Well and please, practice social distancing!
- Centers for Disease Control and Prevention provides comprehensive information on stress and coping.
- New York State Office of Mental Health offers guidance on handling stress and anxiety during the pandemic, including resources for parents on how to manage their children’s anxiety during this time.
- Suicide Prevention Resource Center offers resources to support mental health for coping during these difficult days.
- US Department of Veterans Affairs National Center for PTSD has dedicated resources to help people manage stress during the coronavirus outbreak.
- National Association of School Psychologists offers resources for helping children cope with changes as a result of the COVID-19 pandemic.
Here are some links that may be of interest to you:
- US Department of the Treasury – Coronavirus Aid, Relief, and Economic Security (CARES) Act
- US Department of Labor – Family First Coronavirus Response Act
- Internal Revenue Service – Coronavirus Tax Relief and Economic Impact Payments for Individuals and Families
- US Government response to the virus outbreak – USA.gov
1 This deductible waiver includes our HSA-qualified CDHPs as permitted by IRS Notice 2020-15.
2 Please note, telehealth is designed to help with minor, non-life-threatening conditions. During a medical emergency, individuals should always visit their nearest hospital or call 911 for assistance.
This material is provided for informational purposes only and should not be viewed as investment, tax, or other advice. It does not constitute a contract or an offer for any products or services. In the event of a conflict between this material and the official plan documents or insurance policies, any official plan documents or insurance policies will govern. The Church Pension Fund (“CPF”) and its affiliates (collectively, “CPG”) retain the right to amend, terminate, or modify the terms of any benefit plan and/or insurance policy described in this material at any time, for any reason, and, unless otherwise required by applicable law, without notice.
Neither The Church Pension Fund nor any of its affiliates (collectively, “CPG”) is responsible for the content, performance, or security of any website referenced herein that is outside the www.cpg.org domain or that is not otherwise associated with a CPG entity.