Natural Disasters

Support After a Disaster

Important Information for Victims

Our thoughts and prayers are with our members impacted by natural disasters and other traumatic events. For healthcare issues, including continuity of care questions or lost medical ID cards, use the links to your section of the website for provider contact information.

anthem logo

Anthem Help for Members Impacted By Wildfires In California

Here's what members who live anywhere in California need to know:

  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed — there will be no late penalties. Please call us for an extension if you need it.
  • You can get replacement medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
  • You and your doctors are being given more time to file claims, if needed. Please call us for an extension if you need it.
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network.
  • If your in-network provider is unavailable due to the disaster, or not available because you are out of the area due to a displacement as a result of the disaster, please call us and we will help you find a new provider.
  • If you are currently participating in a care management program, and need to reach them, please contact Anthem toll-free at (833) 285-4030.

Effective October 25, 2019 through December 2, 2019 the relaxed guidelines are extended to impacted members who live in any part of California.

LiveHealth Online is a convenient tool to access quality medical care for common health conditions such as colds, cuts, bruises, sprains or strains, and other non-emergency issues. Prescriptions and/or prescription refills can be provided by board-certified doctors if needed.

To receive this benefit:

Members who need additional support should call the Member Services number on their ID card.

cigna logo

EAP Disaster & Traumatic Events Resources

We are greatly concerned for your well-being and the safety of families and communities coping with recent tornadoes, wildfires or severe weather.  During times of uncertainty and change, whether responding to potentially dangerous environmental emergencies or dealing with other traumatic events, it is especially important to focus on taking good care of ourselves.

Educational tools can be found on Cigna's Employee Assistance Program (EAP) Disaster Resource Center.  You will have access to disaster-related handouts, along with links to community resources for recovery. No Employer ID is required.

Employees and their household members can call your company’s dedicated EAP toll-free number (see below) or call EAP – National Care Center at (800) 554-6931 for support. Cigna provides helpful ideas on physical, mental, and emotional self-care during turbulent times.  

Employees and Household Members
Access EAP Services:
(866) 395-7794,
24 hours a day, 7 days a week

health advocate logo

Health Advocate Resources

Health Advocate's experts are here to help you.

  • Locate network providers in a new area
  • Find facilities that will be able to provide temporary assistance
  • Transfer medical records and prescriptions
  • Help get a short supply of medications if prescriptions have been lost
  • Coordinate care between insurance company and medical providers
  • Answer benefit and treatment questions
  • Help with elderly parents

Call Health Advocate at (866) 695-8622 or visit

Resilience in the Face of Disaster

Presented in conjunction with Episcopal Relief and Development (ERD), this webinar was crafted especially for clergy and lay employees affected by Hurricane Harvey, however the webinar content can be applied in similar situations of disaster and trauma.

Here you will explore the psychological impact of disaster and promising avenues for restoring well-being. Clinical psychologist Jody Horstman leads the 45-minute presentation, focusing on resilience and managing the stress associated with crisis. With extensive training and experience in disaster relief, Jody speaks to the needs of both survivors and responders, and points to strategies for resilience and self-care in times of crisis and when handling the stressors of everyday life.

Download resilience resources from the webinar: