Natural Disasters

Support for Natural Disaster Victims

Important Information for Victims

Our thoughts and prayers are with our members impacted by natural disasters. For healthcare issues, including continuity of care questions or lost medical ID cards, use the following links for provider contact information.

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Health Advocate

Heavy rains and swollen rivers have created flood-related dangers in Southern California, forcing many people to evacuate or face water damage hazards.  We wanted to remind you that Health Advocate's experts are here to help you.

  • Locate network providers in a new area
  • Find facilities that will be able to provide temporary assistance
  • Transfer medical records and prescriptions
  • Help get a short supply of medications if prescriptions have been lost
  • Coordinate care between insurance company and medical providers
  • Answer benefit and treatment questions
  • Help with elderly parents

Call Health Advocate at (866) 695-8622 or visit

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Cigna's Employee Assistance Program (EAP) offers assistance to Medical Trust members enrolled in our active and retirees plans, as well as those enrolled in the EAP only. The assistance is available for members and family members in their households and can help with the many issues faced after a disaster.

Access EAP Services:
(866) 395-7794,
24 hours a day, 7 days a week

In addition, The Medical Trust, through Cigna Behavior Health's Disaster Response Resource, provides you with valuable information about emergency resources available to assist in disaster aid and recovery. These include local resources and information specific to hurricanes and flooding. These online resources are available to everyone, regardless of their medical coverage.

Cigna’s Health Advocate has provided Disaster Support Resources for Hurricane Harvey and Hurricane Irma, as well as wildfires in California

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LiveHealth Online is a convenient tool to access quality medical care for common health conditions such as colds, cuts, bruises, sprains or strains, and other non-emergency issues. Prescriptions and/or prescription refills can be provided by board-certified doctors if needed. For more information visit LiveHealth Online - Hurricane Harvey  or LiveHealth Online - Hurricane Irma.

To receive this benefit:

For members affected by wildfires in California, Anthem has also relaxed certain guidelines for obtaining prescription refills, referrals, pre-certifications and replacement medical equipment. Contact Anthem Member Services for more information.