• If your institution has a listed Institution Administrator

  Confirm who’s responsible for paying your institution’s benefits bills

  • If you (the listed Institution Administrator) are responsible for paying, you’re all set. Make sure your account is up to date with a valid business email address on file.
    • Without a business email address on file, you will not receive notifications about your benefit bills, which could cause your institution to fall behind on payments.
  • If you are not the bill payer, you’ll need to assign the appropriate benefits bill payer administrator(s) via MAP.

  If you need to assign the appropriate administrator(s), you will need to designate one of two roles in MAP:

  • Institution Administrator: They will have full MAP functionality to manage employment information and employee benefits. They will also be able to view and pay pension and GHLD benefits online. And they can assign additional Institution Administrators and a Benefits Bill Payer for their institution.
  • NEW! Benefits Bill Payer: They will be able only to view and pay benefits bills for their institution and will not have access to any other MAP functionality. The new Benefits Bill Payer role is available now in MAP.

  To assign someone to either role, follow the prompts in the “Institutions” tab in MAP. Need help? View our interactive guide for managing institution information at cpg.org/manageinst.

  Once added, new administrators will receive a welcome email with instructions for setting up their CPG web account. When Benefits Bill Pay goes live in October, bill payers will receive a notification that their institution’s benefits invoices are ready to view and pay online.

  Read the email recently sent to institutions with an administrator already listed in MAP.

• If your institution does not have a listed Institution Administrator

  To avoid any disruption in billing or access to benefits, please contact your diocesan office as soon as possible to speak with the Diocesan Administrator and get access to MAP. Your Diocesan Administrator will need to designate one of two roles:

  • Institution Administrator: They will have full MAP functionality to manage employment information and employee benefits. They will also be able to view and pay pension and GHLD benefits online. And they can assign additional Institution Administrators and a Benefits Bill Payer for their institution.
  • NEW! Benefits Bill Payer: They will be able only to view and pay benefits bills for their institution and will not have access to any other MAP functionality. The new Benefits Bill Payer role is available now in MAP.

  Once added, new administrators will receive a welcome email with instructions for setting up their CPG web account. Bill payers will receive a notification when their institution’s benefits invoices are ready to view and pay online.

  NOTE: Your Diocesan Administrator will need some personal information about the individual being assigned to an administrator role. This step is critical to our commitment to protecting client data and ensuring that only authorized individuals have access to sensitive billing and benefits information.

Frequently Asked Questions

• What’s the difference between my personal and business email and do you need both for setting up a web account?

  Yes, we’ll need both a Personal and Business email address to set up your web account. Here’s why:

  • Personal Email: Your unique login (e.g., j.smith@gmail.com) also serves as your username; it must be one-of-a-kind to you.
  • Business Email: Where invoice alerts and confirmations are sent. This can be the same as your personal email address or one being used by multiple users (e.g., billing@...). Note: Once selected, this email address cannot be used as the personal email address for any other user.
• Why does CPG need my personal information?

  This enables us to meet our commitment to protecting client data by ensuring that only authorized individuals have access to sensitive billing and benefits information for your institution.

• We currently use Positive Pay. How does this impact me?

  Positive Pay is a service offered by banks to ensure that paper checks presented for payment match the details you have provided to the bank. Many banks offer this service for e-checks as well. If your bank offers a digital version of Positive Pay and you want to take advantage of that service, please follow your bank’s instructions to authorize e-check payments to the Church Pension Group through Paymentus by sharing the following:

  Originating company name: Paymentus

  Paymentus originator ID: 0000000160

• Our policy requires two people to approve payments. How will this be handled?

  Benefits Bill Pay supports multi-step approvals so you can maintain dual authorization. Choose one of these processes:

  • Serial Approval: Approvers sign off in order; one rejection stops the payment.
  • Parallel Approval: Approvers act in any order; once the minimum number of approvers is met, payment moves forward.

  You can also set rules based on payment amount or other criteria to trigger approvals only when needed. Refer to our step-by-step guide to learn how to configure this for your institution.

• If I'm assigned as a Benefits Bill Payer, will I have access to the new online service from the Church Insurance Companies?

  Not automatically. Access to the Church Insurance online service for managing property and casualty insurance is separate from Benefits Bill Pay. While both features are accessed through MAP using the same credentials, permissions for each are granted independently.

  If you're interested in access to both services, please notify your institution administrator or diocesan administrator.

  For questions or to request early access to Church Insurance’s new online service, contact 800-293-3525.

• What should I do if my payment is blocked in Benefits Bill Pay?

  If your payment is blocked, follow these steps to resolve the issue: 

   1. Contact your bank

  Let your bank know that the transaction was blocked and request that they lift the block. They may need the following details to authorize the payment: 

  • Originating Company Name: Paymentus 
  • Originator ID: 0000000160 

   2. Notify Paymentus

  Once your bank confirms the block has been lifted, call Paymentus Customer Support at 980-987-7445. They will need to remove the block on their end before new payments can be processed. 

   3. Wait for the block to be fully removed

  It typically takes 24–72 hours for the block to be cleared after contacting Paymentus. 

  • If your payment is not time-sensitive, you can wait 72 hours and then re-submit. 

  • If your payment is urgent, call Paymentus again after 24 hours to check if the block has been lifted and re-submit sooner if possible.